Approaching the new DOL Fiduciary rule through the eyes of your customers



June 3, 2016

It took six years and over a thousand pages to bring us the largest change to ERISA in forty years.  No matter what side of the political aisle you sit on, everyone agrees it will change the Financial Services industry forever.

On May 19th, North Highland partnered with American Banker to offer a unique webcast, Opportunities in a New Fiduciary World, to help firms understand this changing landscape. Moderated by Mike Sisk, Contributing Editor for American Banker, the webinar featured Jill Jacques, North Highland Global Financial Services Lead, and Alex Bombeck, President, Sparks Grove & Customer Experience expert. This webinar provided a review of the new rule, the implementation timeline and a look at the impacts on clients.  In addition, the firms that attended received firsthand information on how the rule can affect their business model and the financial advisors they work with.

The other key goal was to provide an understanding of the principles of Customer Experience.  These principles were then discussed in the context of the new DOL rule and how best to implement the rule.  While many firms have focused on meeting the basic requirements of the fiduciary rule, it is truly the focus on experience that will separate the winners from the losers.

If you were not able to join the event on May 19th, you may view the playback and presentation online.

Also, make sure to check out latest videos and blog posts on DOL, found here.