Nearly every customer service organization will say that its Quality Management process is vital to operations and, therefore, justifies the significant time and cost investment it makes in these...
David Conner
David is a Master Practitioner at North Highland. He has over 30 years of experience in all aspects of management and technical leadership of large, complex projects and operations management. Specific areas of expertise include complex project management, business process design and improvement, IT systems procurement, strategy development, and contact center design.