Customer Experience

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When North Highland Met The Centennials

How much do you know about Centennials? What impact will they have on your business? Unsure of what this generation has in store as they grow up and their influence becomes even more substantial than it already is? A ‘Centennial’ is anyone born...

ROBBINSVILLE, NJ - AUGUST 1:  Boxes travel on conveyor belts at the Amazon Fulfillment Center on August 1, 2017 in Robbinsville, New Jersey.  The more than 1 million square feet facility holds tens of millions of products, features more than 14 miles of conveyor belts, and employs more than 4,000 workers who pick, pack, and ship orders.  Tomorrow Amazon will host a jobs fair to hire 50,000 positions in their fulfillment centers nationwide.  (Photo by Mark Makela/Getty Images)

Amazon’s New Take on Black Friday: Turkey 5

This year Amazon added to the holiday shopping lexicon with “Turkey 5”, the five-day span between Thanksgiving and Cyber Monday, and the Turkey 5 did not disappoint. As in years past, Amazon delivered a flurry of deals, giveaways, coupons, and...


Talking CX – CX Talks 2017 Atlanta

Several of my talented colleagues from North Highland and Sparks Grove (our killer experience design division) and I were fortunate enough to attend CX Talks in Atlanta Monday.  Billed as “the largest customer experience summit ever”, there...