Customer Experience

10 Leadership Traits Every CX Leader Needs

We’ve been saying it for years: Customer Experience (CX) must be treated as a transformational organizational objective in order to compete and thrive in the experience economy. And seemingly, the message has been received; our research shows that...

To be Human, our HX Manifesto

Doing business today is not the same as it was 10 years ago and it will keep changing forever. However, there is one thing that keeps us going – the connection we build with someone or something that aligns us to a shared purpose and enables us to...

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