Customer Experience

CX1_Clr_A4

The Student Experience Imperative

In 2012, the rise in student tuition fees to £9,000 turned the UK Higher Education market on its head. Disregarding the political debate around the increase, the impact is clear: university students are now discerning customers. In the era of...

Male coworkers discussing photos

Customer Experience – What We’re Hearing

Last year, I spent time reflecting on the state of Customer Experience (CX) after attending multiple CX conferences and events in rapid succession. At the time, many clients were asking: “How do I learn more about my customers’ needs and...

© 2017 THE NORTH HIGHLAND COMPANY.