Customer Experience

Designing for those left behind

The death of a loved one is the most stressful thing we can experience in our lives – even without the added strain of being an executor and managing his or her financial estate. Fortunately, being an executor is a role we will, hopefully, only...

Performing on Payment Experience in Healthcare

Today’s typical healthcare billing experience is confusing and frustrating. For many, challenges with healthcare billing are so common that these issues begin to feel like just another part of going to the doctor’s office. Here is an issue I...

The Rising Power of Back-to-College Buyers

With the back-to-school (BTS) season in full swing, retailers need to make sure they have a plan for appealing to back-to-college (BTC) shoppers. In 2018, back-to-college spend was estimated at $55.3 billion (average family spend of $942), larger...

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