Performance Improvement

The Eight Wastes of Process Improvement

As a member of the Process and Business Analysis community at North Highland, I have the opportunity to help clients improve the way they identify and eliminate process inefficiencies within their organizations. In a moment of self reflection, it...

Measuring Success in an Agile Environment

“If you can’t measure it, you can’t improve it” – Peter Drucker Organizations that are adopting agile ways of working are finding the old ways of measuring don’t provide the information they once did. So what are some metrics that...

To Thine Employees Be True (Part Three)

Why your workforce must be adaptable to be valuable In the previous installment of our managed services series, we explored the role individualized strategies play in winning the war on talent and keeping star candidates engaged. Now we’ll discuss...

To Thine Employees Be True (Part Two)

How to win the talent war and keep star performers at your door In the previous installment of our managed services series, we explored how to inspire high-performance talent through purpose-driven missions and employee-engagement strategies that...

To Thine Employees Be True (Part One)

Why retaining uninspired talent is more expensive than losing it The rapid pace of innovation has created a fundamental shift in workplace dynamics as the values, aspirations, and expectations of a multi-generational team become increasingly complex...

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