Performance Improvement

The Service of Leading in Managed Services

I have often been asked, “What is the most important skill that any organization needs, and successful organizations have in abundance?” My answer is simple – leadership. As world-class organizations grow, so do the challenges of talent and...

The Best Kept Revenue Secret in Healthcare

Currently, the U.S. spends two to three times as much per capita on healthcare as most industrialized countries. Quality of care, however, is not directly tied to spending. The U.S. ranks 28th—below almost all other wealthy countries—when it...

Four Takeaways from Workday Rising

Last month, several North Highlanders, including Drew Johnson, Julius Konschak, Scott Martin, and Lauren Fowler had the opportunity to sponsor and attend Workday Rising in Chicago, Ill. This is Workday’s annual conference for customers,...

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