Contributors

Chad Carmichael
Chad Carmichael

Chad is a principal consultant at North Highland and leads our Retirement community. He has 17 years of experience in the consulting and financial services industries with expertise in brokerage, institutional retirement & trust and wealth management.

Jill Jacques
Jill Jacques

Jill Jacques is the Global Financial Services Lead with North Highland. She has more than 18 years of experience in the financial services industry, in both the retail and institutional lines of business. She leads a diverse group of consultants, helping retail and institutional clients creatively solve the complex problems facing the financial services industry.

Ricardo Martinez, M.D., FACEP
Ricardo Martinez, M.D., FACEP

Ricardo is the Chief Medical Officer at North Highland. He has served in senior roles in academics, government and business. He provides thought leadership and front-line involvement in transformation efforts of healthcare organizations becoming high-performing enterprises. Key areas of focus are physician leadership and engagement; developing team-powered value-based clinical processes to add real value and eliminate wastes; activating patients to ensure that shared clinical care plans are most effective; and enabling technology that supports, extends and improves the performance across the delivery system.

Christopher Lovick
Christopher Lovick

Christopher leads the North Highland Enterprise Architecture practice in the UK. He is passionate about understanding how businesses tick and sharing that understanding in a way that promotes strategic, transparent decision making. He specialises in insightful visual representations and crafting new ways to unlock difficult problems.

Clive Wilby
Clive Wilby

Clive has forty years of experience working for Owner Operators and Engineering Procurement Contractors in the Petrochemical sector fulfilling engineering, maintenance and project management roles. His passion is helping EPCs and Owner Operators with information and data management for new and existing assets involving operational excellence, integrity management, and process safety.

Lisa Morris
Lisa Morris

Lisa is a master practitioner at North Highland and leads the Employee Experience solution. She has over 20 years of experience in consulting, concentrated in employer brand strategy, employee experience design, culture and engagement.

Dan Reardon
Dan Reardon

Dan is CEO of North Highland. Prior to being named CEO, he served as President and Chief Operating Officer and as a Vice President heading the company’s process, strategy, and enterprise customer relationship management service areas. Dan has more than 25 years of experience in strategic planning, merger integration, organizational change, and operations management. He joined North Highland when there were only 25 employees and has been highly instrumental in the growth of the company.

Frank Kimball
Frank Kimball

Frank Kimball is an Expert Practitioner with the North Highland Company. He has over 25 years of experience in the Financial Service Industry. He has held executive leadership positions in Retail Brokerage, Asset Management, and Corporate Trust as well a senior member of Corporate Strategy. He helped create an award winning value-add program providing ERISA advice and proactive tools to help Financial and Private Client advisors at wealth management firms to grow their retirement practice. He has developed and managed infrastructures for sales organizations providing necessary tools to grow sales and retain clients. His primary focus is in Wealth Management, Compliance, Risk Management and Trust.

Joni Roylance
Joni Roylance

Joni Roylance is a Practitioner with the North Highland Company. She has 12 years of experience in supporting organizations in creating, delivering and documenting scalable processes and building new services and departments. She is adept at bringing order to chaos, and iterating processes and services from the ground up. She is most passionate about building win-win-win workplaces; happy employees, clients, and strong business outcomes. Specific areas of expertise include Organizational Change Management, HR and Talent Management, Process Improvement, Organizational Alignment and Effectiveness, and Learning and Development.

Jeff Gilley
Jeff Gilley

Jeff has over 13 years of experience in complex business transformation projects across a range of industries, including: oil & gas, computer hardware, national security, media, and healthcare. Specific areas of expertise include project management, change management, business process management, business analysis, data management and business architecture. Jeff has a successful track record of improving business operations and leading successful systems integration projects that deliver business value.

Brendan Smith
Brendan Smith

Brendan Smith is a management consultant with North Highland and has over 23 years of consulting experience. He has been the lead architect for organizational transformation and change management engagements in industries such as oil and gas, healthcare, aerospace, and in the public sector.

Scott Mullen, Ph. D.
Scott Mullen, Ph. D.

Scott is a Principal at the North Highland Company where he specializes in financial services, advanced statistical analysis, branching and channel strategies, process improvements, and strategy development.

Bart DeFoor
Bart DeFoor

Bart is a seasoned consulting professional with over 16 years of experience leading large strategic initiatives for Fortune 500 clients with a concentration in the retail industry. His competencies include program/project management, process analysis, assortment analytics, and retail merchandising across Merchandising, IT, and Marketing business units.

Crystal Nicolson
Crystal Nicolson

Crystal has 15 years of project experience on a variety of projects within capital markets and regulatory initiatives. Major projects include Basel II, Dodd Frank and OTC derivatives strategy.

Bruce Harrington
Bruce Harrington

Bruce is a consultant at North Highland in the Wealth Management and Retirement area. He has 25 years of experience in the financial services and consulting industries with expertise in both individual and institutional retirement, investment management, brokerage and wealth management.

David Fisher
David Fisher

David Fisher is a Change Management Expert Practitioner in the Portland office. He has 9 years of experience in change management in the public sector, retail, utilities, and natural resources. David has worked in the U.S. Senate, lived in far-flung places like Alaska and Germany, earned a Master of Divinity degree, and chases three kids under five in his spare time.

Linda Wolfgram
Linda Wolfgram

Linda Wolfgram is a Master Practitioner at the North Highland Company. Linda has a diverse and unique background with experience in strategic financial services consulting, global consulting and over two decades of financial services industry experience and expertise.

Jason Serotta
Jason Serotta

Jason Serotta is North Highland’s Media, Entertainment, and Communications thought leader, bringing 20 years of business experience with over 8 years in telecom.

Nicolette Moore
Nicolette Moore

Nicolette is a management consultant in Seattle, Washington. She specializes in change management, and spent five years helping organizations in the energy industry embrace change and thrive during their transitions by providing solutions rooted in employee engagement & education.

Tina Ehrig
Tina Ehrig

Tina Ehrig is the global lead for North Highland’s Strategy team and Performance Improvement service line with over 20 years of experience in consulting. Prior to joining North Highland, Tina was a Partner in Accenture’s Business and IT Strategy practices. Tina specializes in helping clients achieve higher performance through growth initiatives, operational excellence work, and transformation efforts.

Leon Colder
Leon Colder

Leon Colder is a Manager with North Highland’s National Healthcare practice. He has eight years of experience in technology implementation, program and project management, process flow mapping, clinical training, communication strategy, reimbursement quantification and EMR interface strategy.

Peter Cotterrell
Peter Cotterrell

Peter is a Master Practitioner at North Highland who has 15 years consulting experience with a demonstrated track record of delivery across the program life cycle — transforming public sector procurement and IT organizations in the U.S. and UK. He has a keen interest in enabling better alignment between public sector organizations and their internal and external customers, through the use of digital enablement.

Tim Jaques
Tim Jaques

Tim Jaques is a principal at North Highland, focused on Public Sector. Tim is a Program and Project Management professional with twenty years of consulting and management experience who has architected solutions that integrate people, process, technology, and organizational culture. Tim recently co-authored a global project, program and portfolio management competency standard, the Individual Competency Baseline v4.0. He has also published two books on US Federal government project management practices; co-authored the New York State Project Management Guidebook, versions 1 and 2, and written numerous articles on project management, organizational change and related topics. Tim regularly speaks on these and other topics.

Sebastian Degregorio
Sebastian Degregorio

Sebastian is a Senior Consultant with North Highland. He has nine years of experience in marketing strategy and project management in Technology Products, Retail, Oil and Gas, and Non-profit sectors. Specific areas of expertise include growth strategies, product management, customer experience, channel strategy, and program management.

Ben Grinnell
Ben Grinnell

Ben Grinnell is a Managing Director leading our Technology & Digital Service Line. Ben has been with North Highland for 12 years advising technology leaders on applying next generation IT to transform the way organisations gain speed and agility. He is a recognised thought leader and driver in the DevOps movement and its application in transforming enterprise technology.

Matthew Klein
Matthew Klein

Matthew Klein is the chief marketing officer at North Highland. He has 15 years of marketing and consulting experience developing global brand strategies and value propositions that resonate with clients and drive sustainable growth. Matt is responsible for marketing, communications, client development, knowledge management, and strategic pursuits at North Highland. Matt is a board member for LifeLine Animal Project.

Katherine Molly
Katherine Molly

Katherine works with executive management and project teams to improve organization processes for safety and reliability, reduce capital program and business process risks, and resolve program/ project crisis and disputes in the energy industries. Supporting owners, contractors, engineers, their legal counsel and sureties, she has led assessment and improvement organization and project programs, enhanced project execution, coalesced conflicting parties, and participated in the settlement/litigation of business and project disputes ranging from $1 million to multi-billion dollars.

Jessica Singh
Jessica Singh

Jessica has 15 years of professional experience, including 12 in the energy industry. She has expertise in complex program management, strategic planning and execution, and communications.

Rob Hoyle
Rob Hoyle

Rob Hoyle leads North Highland UK’s Information Security Practice. He over 12 years’ experience working with senior stakeholders to improve the way they interact with employees and customers. He is passionate about making Information Security transparent, relevant and engaging.

Sarang Ruprai
Sarang Ruprai

Sarang is a Management Consultant with North Highland, experienced in driving strategy, operations improvement, and financial solution initiatives. His areas of expertise include business analysis/strategy, risk advisory, and project management. Sarang has led engagements in the financial services, insurance, media & entertainment, healthcare, and technology space.

Tom Read
Tom Read

Tom is a Principal with over 12 years experience delivering digital and technology transformation programmes in the public and private sectors.

Rob Sherrell
Rob Sherrell

Rob has twenty years of marketing strategy and customer experience expertise. With an extensive cross-channel customer experience background, Rob specializes in helping clients expand their market presence by delivering experience-based differentiation.

Ellen Griffith
Ellen Griffith

Ellen Griffith is the Global Head of North Highland's HCM and Finance software advisory services. She has over 25 years of experience in operational excellence, including both accounting/finance and supply chain transformations. Her expertise encompasses an extensive background in system selection and implementation of cloud and on premise financial systems, back office transformation, close improvement, controllership, and mergers and acquisitions. Her education includes a Bachelor of Arts degree in Accounting, a CMA certification, an MBA concentrating in Finance, and a CPIM certification.

George Gardner
George Gardner

George leads North Highland’s West Region healthcare practice. He has over 20 years’ experience across the spectrum of healthcare organizations and functions including physician groups, hospitals, payers, and technology organizations, designing and implementing innovative, actionable strategies and the supporting organizations and capabilities.

Ashley Horne
Ashley Horne

Ashley Horne is a Marketing Director for North Highland. She has 15 years of marketing and communications experience – with the past eight focused on professional services marketing.

David Aldrich
David Aldrich

David is a management consultant with North Highland. He has over 8 years of experience in operations, capability improvement and sales effectiveness in the oil and gas, aviation and construction industries. Specific areas of expertise include strategy development, business analysis, master data management and business process improvement/implementation.

Ollie Hoghton
Ollie Hoghton

Ollie is part of the Customer Experience team in the UK and has worked on CX projects across a number of industries including retail, telecommunications and financial services.

Lulu Du Toit
Lulu Du Toit

Lulu Du Toit has more than 15 years of HR experience providing specialised advice and developing creative solutions in the financial services and telecoms sectors. She leads research, development and HR hackathons for North Highland’s HR practice.

Humza Samad
Humza Samad

This post was co-authored by Humza Samad, a Consultant aligned to North Highland’s Operational Strategy capability in the London office. He has served in a number of key operational and programme management roles for leading organisations in the retail, finance and public sectors.

Rick Zelznak
Rick Zelznak

Rick leads the Public Sector Health and Human Services practice area for North Highland, and has more than 20 years of experience in HHS policy, technology, and financial management. Specific areas of expertise include complex program and project management, strategy development, stakeholder engagement and communications, vendor procurement and oversight, and financial management.

Stacia Lorenze
Stacia Lorenze

Stacia is a CX Strategist with Sparks Grove, fusing customer insights with design thinking to create impactful experiences.

Karen Schaefer
Karen Schaefer

Karen is a consultant with the North Highland Company. She has 10 years of combined experience in consulting and industry across a variety of industries. She is most excited about creating solutions that allow businesses to benefit from employee talent, while simultaneously supporting employees’ career aspirations. Specific areas of expertise include program development, talent management, coaching, leadership development and organization design.

Tom Hutt
Tom Hutt

Tom is a Management Consultant at North Highland and is a member of the London office’s Brexit working group, focusing on developments that could impact the Retail Industry

Matt Fox
Matt Fox

Matt is a management consultant with 6+ years of experience in project management, systems implementations and change management with a focus on Wealth Management and Capital Markets. He is a leader in North Highland's Financial Services and Capital Markets communities.

Troy Abruzzo
Troy Abruzzo

Troy is a Master Practitioner with the North Highland Company. He combines strategic, business, and technology skills with a 17-year track record of successful consultancy and delivery with medical and behavioral healthcare providers, payers, and vendors.

Shara Zoll
Shara Zoll

Shara Zoll is a Management Consultant leading the Content Strategy Offering out of North Highland’s NY office with Marko Hurst. She has 20 years’ experience leading Digital Development across all types of media for the New York Media and Entertainment Industry. Experienced in driving innovation, leading multi-disciplinary teams, cross-company integrations, project rescue and completion, she is a progressive thinker with an expertise in the intersection and translation between business goals and technology development.

Andrea Barrett
Andrea Barrett

Andrea is a Master Practitioner and Coach with more than 20 years of experience in coaching and change management. As a leader in North Highland’s People-Centered Change practice and a leadership coach trained in the neuroscience-based Results Coaching System, she also champions North Highland's Leadership Development team, working with clients to help develop and implement new strategies to uncover and capture maximum value from themselves and their teams.

Laura Magarinos
Laura Magarinos

Laura has 10 years of experience in Oil & Gas, and Technology Products. Specific areas of expertise include business process design and improvement, business planning, project management, training design & implementation and organizational change management.

Marisa Lohrman
Marisa Lohrman

Marisa Lohrman is a Consultant at North Highland. She is an experienced leader in organizational development, change management, process alignment and project management. She holds a Master’s Degree from West Chester University in the area of Industrial / Organizational Psychology and enjoys spending time with her wonderful husband, Adam and loveable dog, Mazie.

Kevin Zobel
Kevin Zobel

Kevin Zobel is a Master Practitioner at North Highland. He has over a decade of experience in talent management, organizational development, workforce transformation, organizational design, change management and project management. Kevin successfully partners with large organizations across industries and sectors to implement complex and innovative HR and people strategies that drive organizational objectives.

Drew Hawkins
Drew Hawkins

Drew is the Digital Marketing Manager at North Highland. He brings over seven years of experience working on both the agency and client-side marketing strategy.

Arlyne Aranda
Arlyne Aranda

Arlyne Aranda is a People & Change practitioner with over 18 years of experience leading culture, change and transformation initiatives for various clients and industries across the public, private and non-profit sectors. Arlyne specializes in helping complex organizations transition from legacy environments towards their optimal operational potential, leveraging her specific expertise in stakeholder adoption, strategic communications and learning strategy.

Mark Armour
Mark Armour

Mike is a Principal consultant in North Highland’s Financial Services practice. He delivers initiatives that combine strategy, process, people and technology aspects to transform organizations and increase productivity and profitability.

Tyler Brownfield
Tyler Brownfield

Tyler Brownfield is a consultant with North Highland’s Data and Analytics capability focusing on data analysis, visualization, and leveraging cloud architectures. He has 7 years of experience creating data-driven solutions in the areas of retail, financial services, and media & communications.

Brent Evens
Brent Evens

Brent is a member of the North Highland Marketing Team focusing on digital amplification. He studied at the University of Florida and is currently an MBA candidate at Georgia Tech. Brent is a Big Brother with the Big Brothers Big Sisters program. In his free time he likes to travel, adventure, and stay active.

Stephen Easter
Stephen Easter

Stephen is a consultant at North Highland with 18 years of experience in the agency world creating and deploying advanced analytical solutions across a variety of industries. Specific areas of expertise include predictive modeling to support the entire lifecycle (acquisition, cross-sell, retention), customer segmentation creation, and design of experiments (A/B and multivariate testing methodologies) to inform relevant CX strategies. As a former college instructor, Stephen combines his quantitative acumen with his ability to effectively communicate advanced analytics to both colleagues and clients

Karla Saia
Karla Saia

Karla successfully counsels clients on complex organizational and transaction-based transformation projects across a range of industries, including: oil & gas, renewable energy, utilities, defense, intelligence, and non-profit. Her specific areas of expertise include project management, change management, strategic planning and communications, and human capital planning and analysis. Karla has a successful track record of shortening the time between organizational investment and return by designing and driving strategies to speed and improve employee adoption.

Alex Iles
Alex Iles

Alex is a Customer Experience (CX) SME and heads up North Highland UK’s CX Practice. He has helped multi-billion pound companies in the UK and the US design new CX propositions and shape “Omni-Channel” CX programmes. He has also developed and embedded unique CX frameworks for clients to help build internal capability in this discipline. Alex has over 7 years of consulting experience and 3 years of experience within the Customer Services function of a leading UK Retailer.

Toby Hawkes
Toby Hawkes

Toby has over 20 years of experience driving strategic change, growth and improvement programs, focusing on the retail and consumer products industries. His passion is ensuring that the customer and shopper remain at the center of all strategic and operational decisions.

Nancy Neuringer
Nancy Neuringer

Nancy Neuringer is a Master Practitioner at North Highland with over twenty-five years of industry and management consulting experience. Her expertise lies in program and project management, process design and improvement in financial and operational functions, with deep experience in budgeting, financial analysis, financial systems implementation, and back-office operations.

Jennifer Merritt
Jennifer Merritt

Jennifer Merritt is North Highland's Global Retail Lead, serving as Account Executive for key retail clients and leading the firm's retail and consumer packaged goods industry community. She and her teams drive consulting engagements and pursuits in the areas of Customer Experience, Performance Improvement, Transformation, and Technology & Digital.

Ed Dellheim
Ed Dellheim

Ed is a consultant with North Highland and has 19 years of experience in Financial Services. He has worked in Retail, Mortgage, Commercial and Investment Banking across the front, middle and back offices with specific expertise in Strategic Planning & Business Model Development. He is a member of the DCIIA Public Policy Committee.

Patricia Brady
Patricia Brady

Patricia is a retail professional and management consultant with extensive and diverse experience helping the world’s best-known retailers solve complex issues and face consumer and competitive challenges that impact merchandising, supply chain, pricing and store operations. She is an expert in addressing digital, social and brick and mortar opportunities with her clients resulting in strategic change that improves the customer experience.

Vinayak Gaikwad
Vinayak Gaikwad

Vinayak is a Senior Consultant at North Highland with 13 years of leadership and management experience mostly in the Energy, Transportation, and Retail industries. Specific areas of expertise include supply chain management, data analysis, and sustainability.

Vivek Behl
Vivek Behl

Vivek Behl is an Expert Practitioner based in London, who specialises in Data & Analytics. Vivek has 14 years of expertise in in Technical and Solutions Architecture and has worked in Media, Retail, Financial Services, Telecoms, and Public Sector.

Amy Forbes
Amy Forbes

Amy Forbes is a Marketing Manager in the Atlanta office. She has over 8 years of marketing experience in the technology, travel, financial and professional service sectors. Amy is a recent graduate of Emory University’s MBA program. In her free time, she enjoys traveling abroad as much as possible.

Doug Flynn
Doug Flynn

Doug Flynn is a consultant in North Highland’s London office with experience in the retail, travel and public sectors. Doug is working with his team at North Highland to build up the portfolio of pro bono consulting to support charities and small businesses.

Tina Worley
Tina Worley

Tina is the Florida Government Health and Human Services Client Lead with the North Highland Company in the Tallahassee office. She has 23 years of experience in social services which includes knowledge of programs (TANF, SNAP, and Medicaid), operations, performance improvement, and human resource management. Prior to consulting, Tina worked with the Florida Department of Children and Families.

Greg Fletcher
Greg Fletcher

Greg focuses on preparing and equipping senior leaders and project teams, across industries, with the strategies and tools to navigate large-scale organizational changes and workforce transformations. Greg’s specific areas of expertise include communication strategy, stakeholder adoption, project management, training strategy development and implementation, organization development and process redesign.

Mike Ferrara
Mike Ferrara

Mike Ferrara is a Vice President with North Highland. He has over 20 years of professional experience in management consulting, business development, product management, and new initiative implementation in both private sector and public sector environments.

Maria Bothwell
Maria Bothwell

Maria is a Managing Director in North Highland. In her current role, she leads the Media, Entertainment, and Communications Industry for the North-UK Region. Previously Maria served as President of New Ventures, which included two NH Divisions NH Data and Analytics and NH Managed Services.

Teri Mendelovitz
Teri Mendelovitz

Teri is a Vice President with the North Highland Company and leads the global Energy & Utility community. She has 19 years of experience in the Energy industry across Upstream, Downstream, Chemicals, and Energy Services. She has deep operational expertise, having spent most of her years “in the plant” working within the Reliability & Maintenance business function.

Mark Bagin
Mark Bagin

Mark Bagin is a change and innovation manager with more than 10 years of experience working with non-profit, commercial and public sector clients helping to take them from the “old way of doing things” to success, using a blend of innovation and engagement practices to get there.

Gareth Bennett
Gareth Bennett

Gareth is an experienced consultant with over 12 years consulting and industry experience. He has worked with many global clients across multiple markets focusing helping them deliver transformation programmes. His experience reaches across the back office operations, including Finance, technology, commercial and HR where this businesses are looking to turn their strategies into tangible outcomes.

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