Chad is a principal consultant at North Highland and leads our Retirement community. He has 17 years of experience in the consulting and financial services industries with expertise in brokerage, institutional retirement & trust and wealth management.
Jill Jacques is the Global Financial Services Lead with North Highland. She has more than 18 years of experience in the financial services industry, in both the retail and institutional lines of business. She leads a diverse group of consultants, helping retail and institutional clients creatively solve the complex problems facing the financial services industry.
Pamela is a PMO Lead at North Highland working as part of the Delivery Capability. She has experience with supporting a range of Transformation Programmes specialising in finance and change management.
Joni Roylance is a Practitioner with North Highland. She has 12 years of experience in supporting organizations in creating, delivering and documenting scalable processes and building new services and departments. She is adept at bringing order to chaos, and iterating processes and services from the ground up. She is most passionate about building win-win-win workplaces; happy employees, clients, and strong business outcomes. Specific areas of expertise include Organizational Change Management, HR and Talent Management, Process Improvement, Organizational Alignment and Effectiveness, and Learning and Development.
Christopher leads the North Highland Enterprise Architecture practice in the UK. He is passionate about understanding how businesses tick and sharing that understanding in a way that promotes strategic, transparent decision making. He specialises in insightful visual representations and crafting new ways to unlock difficult problems.
Lisa is North Highland’s Global Practice Lead for Employee Experience. She has over 20 years of experience working with the world’s best brands, concentrated in employer brand strategy, employee experience design, culture and engagement.
Clive has forty years of experience working for Owner Operators and Engineering Procurement Contractors in the Petrochemical sector fulfilling engineering, maintenance and project management roles. His passion is helping EPCs and Owner Operators with information and data management for new and existing assets involving operational excellence, integrity management, and process safety.
Dan is CEO of North Highland. Prior to being named CEO, he served as President and Chief Operating Officer and as a Vice President heading the company’s process, strategy, and enterprise customer relationship management service areas. Dan has more than 25 years of experience in strategic planning, merger integration, organizational change, and operations management. He joined North Highland when there were only 25 employees and has been highly instrumental in the growth of the company.
Rob has twenty years of marketing strategy and customer experience expertise. With an extensive cross-channel customer experience background, Rob specializes in helping clients expand their market presence by delivering experience-based differentiation.
Bruce is a consultant at North Highland in the Wealth Management and Retirement area. He has 25 years of experience in the financial services and consulting industries with expertise in both individual and institutional retirement, investment management, brokerage and wealth management.
Frank Kimball is an Expert Practitioner with the North Highland Company. He has over 25 years of experience in the Financial Service Industry. He has held executive leadership positions in Retail Brokerage, Asset Management, and Corporate Trust as well a senior member of Corporate Strategy. He helped create an award winning value-add program providing ERISA advice and proactive tools to help Financial and Private Client advisors at wealth management firms to grow their retirement practice. He has developed and managed infrastructures for sales organizations providing necessary tools to grow sales and retain clients. His primary focus is in Wealth Management, Compliance, Risk Management and Trust.
Jessica has 15 years of professional experience, including 12 in the energy industry. She has expertise in complex program management, strategic planning and execution, and communications.
Crystal has 15 years of project experience on a variety of projects within capital markets and regulatory initiatives. Major projects include Basel II, Dodd Frank and OTC derivatives strategy.
Jenny is a Principal with the North Highland Company. She has nearly 20 years of experience in process assessment and improvement, strategy development and execution and customer experience spanning across various industries including telecommunications, retail and consumer products, non-profit and financial services.
Rick leads the Public Sector Health and Human Services practice area for North Highland, and has more than 20 years of experience in HHS policy, technology, and financial management. Specific areas of expertise include complex program and project management, strategy development, stakeholder engagement and communications, vendor procurement and oversight, and financial management.
Jeff has over 13 years of experience in complex business transformation projects across a range of industries, including: oil & gas, computer hardware, national security, media, and healthcare. Specific areas of expertise include project management, change management, business process management, business analysis, data management and business architecture. Jeff has a successful track record of improving business operations and leading successful systems integration projects that deliver business value.
Brendan Smith is a management consultant with North Highland and has over 23 years of consulting experience. He has been the lead architect for organizational transformation and change management engagements in industries such as oil and gas, healthcare, aerospace, and in the public sector.
Bart is a seasoned consulting professional with over 16 years of experience leading large strategic initiatives for Fortune 500 clients with a concentration in the retail industry. His competencies include program/project management, process analysis, assortment analytics, and retail merchandising across Merchandising, IT, and Marketing business units.
Rob Hoyle leads North Highland UK’s Information Security practice. He has over 12 years of experience working with senior stakeholders to improve the way they interact with employees and customers. He is passionate about making Information Security transparent, relevant, and engaging.
Scott is a Principal at the North Highland Company where he specializes in financial services, advanced statistical analysis, branching and channel strategies, process improvements, and strategy development.
Andrew is a consultant at North Highland and joined after studying at the London School of Economics. Andrew has worked across a number of Public Sector and Telecommunications clients, specialising in CX.
Sarang is a Management Consultant with North Highland, experienced in driving strategy, operations improvement, and financial solution initiatives. His areas of expertise include business analysis/strategy, risk advisory, and project management. Sarang has led engagements in the financial services, insurance, media & entertainment, healthcare, and technology space.
Clare is a Manager at North Highland with a breadth of experience across Digital Transformation, Change Management and Program Delivery. She is a key member of the Technology and Digital service line and is passionate about transforming organizations through people, as well as technology.
David is a management consultant with North Highland. He has over 8 years of experience in operations, capability improvement and sales effectiveness in the oil and gas, aviation and construction industries. Specific areas of expertise include strategy development, business analysis, master data management and business process improvement/implementation.
David Fisher is a Change Management Expert Practitioner in the Portland office. He has 9 years of experience in change management in the public sector, retail, utilities, and natural resources. David has worked in the U.S. Senate, lived in far-flung places like Alaska and Germany, earned a Master of Divinity degree, and chases three kids under five in his spare time.
Ellen Griffith is the Global Head of North Highland's HCM and Finance software advisory services. She has over 25 years of experience in operational excellence, including both accounting/finance and supply chain transformations. Her expertise encompasses an extensive background in system selection and implementation of cloud and on premise financial systems, back office transformation, close improvement, controllership, and mergers and acquisitions. Her education includes a Bachelor of Arts degree in Accounting, a CMA certification, an MBA concentrating in Finance, and a CPIM certification.
Nancy has more than 28 years of management consulting experience. Her consulting experience includes large program and project management experience across many industries, including healthcare, retail, and hospitality. Specific program experience includes process improvement, program management office creation and execution, and vendor selection and implementation.
Jason Serotta is North Highland’s Media, Entertainment, and Communications thought leader, bringing 20 years of business experience with over 8 years in telecom.
Laura has 10 years of experience in Oil & Gas, and Technology Products. Specific areas of expertise include business process design and improvement, business planning, project management, training design & implementation and organizational change management.
Linda Wolfgram is a Master Practitioner at the North Highland Company. Linda has a diverse and unique background with experience in strategic financial services consulting, global consulting and over two decades of financial services industry experience and expertise.
Nicolette is a management consultant in Seattle, Washington. She specializes in change management, and spent five years helping organizations in the energy industry embrace change and thrive during their transitions by providing solutions rooted in employee engagement & education.
Leon Colder is a Manager with North Highland’s National Healthcare practice. He has eight years of experience in technology implementation, program and project management, process flow mapping, clinical training, communication strategy, reimbursement quantification and EMR interface strategy.
Sebastian is a Senior Consultant with North Highland. He has nine years of experience in marketing strategy and project management in Technology Products, Retail, Oil and Gas, and Non-profit sectors. Specific areas of expertise include growth strategies, product management, customer experience, channel strategy, and program management.
Tim Jaques is a principal at North Highland, focused on Public Sector. Tim is a Program and Project Management professional with twenty years of consulting and management experience who has architected solutions that integrate people, process, technology, and organizational culture. Tim recently co-authored a global project, program and portfolio management competency standard, the Individual Competency Baseline v4.0. He has also published two books on US Federal government project management practices; co-authored the New York State Project Management Guidebook, versions 1 and 2, and written numerous articles on project management, organizational change and related topics. Tim regularly speaks on these and other topics.
Tina Ehrig is the global lead for North Highland’s Strategy team and Performance Improvement service line with over 20 years of experience in consulting. Prior to joining North Highland, Tina was a Partner in Accenture’s Business and IT Strategy practices. Tina specializes in helping clients achieve higher performance through growth initiatives, operational excellence work, and transformation efforts.
Peter is a Master Practitioner at North Highland who has 15 years consulting experience with a demonstrated track record of delivery across the program life cycle — transforming public sector procurement and IT organizations in the U.S. and UK. He has a keen interest in enabling better alignment between public sector organizations and their internal and external customers, through the use of digital enablement.
Stephen is a consultant at North Highland with 18 years of experience in the agency world creating and deploying advanced analytical solutions across a variety of industries. Specific areas of expertise include predictive modeling to support the entire lifecycle (acquisition, cross-sell, retention), customer segmentation creation, and design of experiments (A/B and multivariate testing methodologies) to inform relevant CX strategies. As a former college instructor, Stephen combines his quantitative acumen with his ability to effectively communicate advanced analytics to both colleagues and clients
Matthew Klein is the chief marketing officer at North Highland. He has 15 years of marketing and consulting experience developing global brand strategies and value propositions that resonate with clients and drive sustainable growth. Matt is responsible for marketing, communications, client development, knowledge management, and strategic pursuits at North Highland. Matt is a board member for LifeLine Animal Project.
Ben Grinnell is a Managing Director leading our Technology & Digital Service Line. Ben has been with North Highland for 12 years advising technology leaders on applying next generation IT to transform the way organisations gain speed and agility. He is a recognised thought leader and driver in the DevOps movement and its application in transforming enterprise technology.
Owen leads the Digital Transformation offering at North Highland. He’s a pragmatic digital enthusiast, and passionate about building better businesses.
Karla successfully counsels clients on complex organizational and transaction-based transformation projects across a range of industries, including: oil & gas, renewable energy, utilities, defense, intelligence, and non-profit. Her specific areas of expertise include project management, change management, strategic planning and communications, and human capital planning and analysis. Karla has a successful track record of shortening the time between organizational investment and return by designing and driving strategies to speed and improve employee adoption.
Katherine works with executive management and project teams to improve organization processes for safety and reliability, reduce capital program and business process risks, and resolve program/ project crisis and disputes in the energy industries. Supporting owners, contractors, engineers, their legal counsel and sureties, she has led assessment and improvement organization and project programs, enhanced project execution, coalesced conflicting parties, and participated in the settlement/litigation of business and project disputes ranging from $1 million to multi-billion dollars.
Alissa is a consultant with the North Highland Company specializing in the Retail and Consumer Goods industry. She has worked with some of leading retailers in North and South America focusing primarily in the areas of merchandising, planning, and supply chain. Her project experience includes strategy, customer and employee experience, process improvement, program management and organizational change. She has worked for a variety of retailers in segments including department stores, discount specialty, grocery, and luxury apparel.
Greg focuses on preparing and equipping senior leaders and project teams, across industries, with the strategies and tools to navigate large-scale organizational changes and workforce transformations. Greg’s specific areas of expertise include communication strategy, stakeholder adoption, project management, training strategy development and implementation, organization development and process redesign.
Albert has extensive experience working with Fortune 100 companies within media and entertainment, energy and utilities, and financial services. Specific areas of expertise include agile, strategy execution, merger and integration program management, workforce planning, change management, pricing strategy and sales forecasting.
Tina is the Florida Government Health and Human Services Client Lead with the North Highland Company in the Tallahassee office. She has 23 years of experience in social services which includes knowledge of programs (TANF, SNAP, and Medicaid), operations, performance improvement, and human resource management. Prior to consulting, Tina worked with the Florida Department of Children and Families.
Mike is a Principal consultant in North Highland’s Financial Services practice. He delivers initiatives that combine strategy, process, people and technology aspects to transform organizations and increase productivity and profitability.
Dwight Specht, VP and Data & Analytics Lead at North Highland, focuses on delivering customer and marketing intelligence solutions that help clients more closely connect with, drive higher quality experiences for, and predict the behavior of, their customers. Passionate about the business value of advanced analytics and BI technologies, the data and analytics team is highly experienced at data strategy, governance, master data management, business intelligence deployment, visualization and predictive modeling.
Andrew has nearly twenty years of experience in industry and as a business consultant. He has undertaken a wide range of assignments across a variety of industry sectors including Life Sciences, Consumer Goods, Telecommunications, Government, Utilities, and Leisure. Andrew is a board member of Cordence Worldwide, a global partnership of consulting firms.
Troy has over 18 years of consulting and industry experience, specializing in strategic planning and execution, facilitation, process improvement, business operations, and project management. He has worked across many industries with a focus on hospitality, entertainment, energy, telecommunications, and publishing. Prior to joining North Highland, Troy was with Progress Energy where he led large electrical substation and transmission line projects. Troy also has consulting experience with Perficient, Aon Hewitt, and PricewaterhouseCoopers, where he led large scale software implementations for several Fortune 500 clients.
Charlie Morn is a Senior Data Analyst at North Highland. He loves applying math and computing to all sorts of problems ranging from energy and utilities or retail performance improvement to building a better college football ranking system.
Mike Ferrara is a Vice President with North Highland. He has over 20 years of professional experience in management consulting, business development, product management, and new initiative implementation in both private sector and public sector environments.
Amy Forbes is a Marketing Manager in the Atlanta office. She has over 8 years of marketing experience in the technology, travel, financial and professional service sectors. Amy is a recent graduate of Emory University’s MBA program. In her free time, she enjoys traveling abroad as much as possible.
John Nemeth is a seasoned Senior Manager / Expert Practitioner with North Highland, possessing more than 17 years of experience in the areas of complex program and project management, organizational change management (OCM), human capital management (HCM), infrastructure, business process design, improvement and execution, regulatory compliance and large-scale technology implementation. John has deep experience in leading cross-functional, transformational projects in multiple industries with emphasis in Financial Services and Healthcare.
Doug Flynn is a consultant in North Highland’s London office with experience in the retail, travel and public sectors. Doug is working with his team at North Highland to build up the portfolio of pro bono consulting to support charities and small businesses.
Tom is a Management Consultant at North Highland and is a member of the London office’s Brexit working group, focusing on developments that could impact the Retail Industry
Jo Aidroos is a Transformation Director in North Highland’s London office. She has over 20 years of consulting experience on large scale change and transformation projects. She is an engineer by qualification, an early technologist, and now a passionate practitioner putting people at the heart of every organisation.
Ollie is part of the Customer Experience team in the UK and has worked on CX projects across a number of industries including retail, telecommunications and financial services.
Karen is a consultant with the North Highland Company. She has 10 years of combined experience in consulting and industry across a variety of industries. She is most excited about creating solutions that allow businesses to benefit from employee talent, while simultaneously supporting employees’ career aspirations. Specific areas of expertise include program development, talent management, coaching, leadership development and organization design.
Ed is a consultant with North Highland and has 19 years of experience in Financial Services. He has worked in Retail, Mortgage, Commercial and Investment Banking across the front, middle and back offices with specific expertise in Strategic Planning & Business Model Development. He is a member of the DCIIA Public Policy Committee.
Isaac Feiner is a rising senior at Emory’s Goizueta Business School and a Summer Intern in North Highland’s Marketing Department. He hopes to continue his work in the consulting world following this summer.
Catherine leads the Professionalising Organizations practice at North Highland UK. She is passionate about creating and embedding effective Organization Designs, Operating Frameworks, competencies and career paths, that work in today’s digital world. Catherine supports clients in achieving meaningful agile transformations driven by strategy and taking a people-centered approach. She has significant experience across industries, extensively within retail and financial services.
Lulu Du Toit has more than 15 years of HR experience providing specialised advice and developing creative solutions in the financial services and telecoms sectors. She leads research, development and HR hackathons for North Highland’s HR practice.
Ashley Horne is a Marketing Director for North Highland. She has 15 years of marketing and communications experience – with the past eight focused on professional services marketing.
Troy is a Master Practitioner with the North Highland Company. He combines strategic, business, and technology skills with a 17-year track record of successful consultancy and delivery with medical and behavioral healthcare providers, payers, and vendors.
Andrea is a Master Practitioner and Coach with more than 20 years of experience in coaching and change management. As a leader in North Highland’s People-Centered Change practice and a leadership coach trained in the neuroscience-based Results Coaching System, she also champions North Highland's Leadership Development team, working with clients to help develop and implement new strategies to uncover and capture maximum value from themselves and their teams.
Rebecca is a Marketing Specialist at North Highland.
Marisa Lohrman is a Consultant at North Highland. She is an experienced leader in organizational development, change management, process alignment and project management. She holds a Master’s Degree from West Chester University in the area of Industrial / Organizational Psychology and enjoys spending time with her wonderful husband, Adam and loveable dog, Mazie.
Katherine is a Senior Consultant with North Highland. She has seven years of industry management experience in digital operations. Specific areas of expertise include project management, team process design, digital marketing strategy, customer experience design, client services, and technical support.
Jason is an Expert Practitioner at North Highland Consulting with 12 years of professional experience delivering complex projects in the energy sector ranging from business transformation to large scale construction ($200M). His involvement in the industry has spanned numerous areas including generation, transmission, distribution and environmental compliance. His strengths include program and project management, change management, strategy development and root cause analysis. Jason holds a P.E. license, is PMP and Prosci Change Management certified and has a Bachelor of Mechanical Engineering Degree from Lafayette College.
Leighanne is an Expert Practitioner at North Highland. She is an achievement-oriented leader with diverse and progressive healthcare and public sector management experience. She has served a broad range of healthcare clients including integrated health systems, large managed care commercial health plans, Medicaid and Medicare health plans, hospitals, physician groups, and academic medical centers. Leighanne has deep domain expertise in implementing system solutions to support enterprise transformation initiatives and mastery knowledge of disciplines spanning the system development life cycle. She holds an MBA with a concentration in healthcare, and is also a Veteran of the United States Navy.
Cliff Stephens specializes in client management, engagement management, business intelligence, and information management with experience in retail and consumer products, travel & leisure, and telecommunications. Specific areas of expertise include design, architecting and development of BI solutions through Tableau, Teradata, and SQL tools.
Katherine is a skilled digital strategist with a background in communications and media. Throughout her tenure at Sparks Grove, she has helped clients solve some of their toughest challenges around customer engagement, customer experience design, omni-channel transformation, and product strategy. Her 7+ year career started in Atlanta but has recently taken her to Seattle where she is the first Sparks Grove teammate who joined our North Highland office in the Pacific Northwest. Katherine is a skilled communicator with unique storytelling abilities that make her a powerful agent of change.
Drew is the Digital Marketing Manager at North Highland. He brings over seven years of experience working on both the agency and client-side marketing strategy.
Michael Han has more than 20 years of experience in performance improvement, corporate restructuring and digital transformation. He combines his experience providing interim management for clients in various functional areas with analytics and strategic business thinking to identify opportunities, achieve operational excellence and drive value to the bottom line.
Matt is a management consultant with 6+ years of experience in project management, systems implementations and change management with a focus on Wealth Management and Capital Markets. He is a leader in North Highland's Financial Services and Capital Markets communities.
Arlyne Aranda is a People & Change practitioner with over 18 years of experience leading culture, change and transformation initiatives for various clients and industries across the public, private and non-profit sectors. Arlyne specializes in helping complex organizations transition from legacy environments towards their optimal operational potential, leveraging her specific expertise in stakeholder adoption, strategic communications and learning strategy.
Greg is an expert practitioner at North Highland specializing in electric utilities. He has a broad background in electric utility distribution operations with over 14 years of experience in engineering, operations, emergency preparedness, resource management and investment management. His areas of expertise include business process development/refinement, requirement documentation and project execution. Prior to joining North Highland, Greg was a Senior Manager in one of the Top Five U.S. utilities and U.S. Army officer.
Jonathan is an Expert Practitioner at North Highland, with over 14 years of consulting experience in leading cross-functional due diligence teams, managing senior client relationships, as well as coaching and developing high-performing team members in the Financial Services industry. Bolstered by deep payments expertise, he works at the forefront of transformational change in the FinTech movement.
Eric is a management consultant with North Highland and has experience in customer analytics, program management, process improvement, and design spanning across the retail and consumer products industries.
Scott is a Senior Technical Director/Architect with more than 25 years of professional experience in the IT field. He has worked with a wide range of industries and clients, from startups to large enterprise Fortune 15 clients, and most recently has been focused on delivering high-fidelity, end-user experiences.
Kevin Zobel is a Master Practitioner at North Highland. He has over a decade of experience in talent management, organizational development, workforce transformation, organizational design, change management and project management. Kevin successfully partners with large organizations across industries and sectors to implement complex and innovative HR and people strategies that drive organizational objectives.
Tracy McCarthy is an Expert Practitioner with North Highland with a 20+ year track record of healthcare business and IT consultancy and delivery. She has served both the provider and payor segments on Revenue Cycle, Clinical, and Operational initiatives. She has specialty expertise assisting clients with business challenges by identifying underlying issues, determining solutions, leveraging technology, and driving resolution to achieve quantifiable results. For more information, contact Tracy at firstname.lastname@example.org or go online to www.northhighland.com.
Tyler Brownfield is a consultant with North Highland’s Data and Analytics capability focusing on data analysis, visualization, and leveraging cloud architectures. He has 7 years of experience creating data-driven solutions in the areas of retail, financial services, and media & communications.
Dave is a Principal with North Highland. He has 22 years of experience in driving results and mission performance through multifaceted and cutting edge human capital initiatives. His consulting and client experience spans global, commercial, public and private sector organizations; leading and delivering workforce planning, talent management, and human capital strategy across multiple industries. Dave is certified in IT Service Management (ITIL), certified Global Professional in Human Resources (GPHR), certified Human Capital Strategist (HCS), certified in Strategic Workforce Planning (SWP), and holds a B.A in Communications and an M.S in Computer Information Systems
Jennifer Merritt is North Highland's Global Retail Lead, serving as Account Executive for key retail clients and leading the firm's retail and consumer packaged goods industry community. She and her teams drive consulting engagements and pursuits in the areas of Customer Experience, Performance Improvement, Transformation, and Technology & Digital.
Dan Kopp is a Director in the Data & Analytics capability at North Highland. He has over 15 years of experience delivering end-to-end BI and data integration solutions to clients in the areas of sales, accounting, customer care, marketing, and operations. Dan specializes in Engagement Management, Project Delivery, and Technical Leadership for the areas of Data Warehousing, Business Intelligence, Information Management, System Integrations, and Data Architecture.
Toby has over 20 years of experience driving strategic change, growth and improvement programs, focusing on the retail and consumer products industries. His passion is ensuring that the customer and shopper remain at the center of all strategic and operational decisions.
Shanil has more than 14 years of experience in consulting and has worked with multiple Fortune 500 companies. His capabilities span across a wide range of initiatives, including lean process improvement, strategy and operations planning, organization design, merger integration and managing business process and IT components of Governance, Risk & Compliance (GRC)- related programs.
Stephanie is an Analyst in North Highland’s London office, she joined after working at a boutique strategy consultancy. She has worked across a variety of clients in the retail, beverage and technology industries.
Nancy Neuringer is a Master Practitioner at North Highland with over twenty-five years of industry and management consulting experience. Her expertise lies in program and project management, process design and improvement in financial and operational functions, with deep experience in budgeting, financial analysis, financial systems implementation, and back-office operations.
Vivek Behl is an Expert Practitioner based in London, who specialises in Data & Analytics. Vivek has 14 years of expertise in in Technical and Solutions Architecture and has worked in Media, Retail, Financial Services, Telecoms, and Public Sector.
Michael holds a BA is Psychology and an MBA from Queen’s University. He has developed cognitive systems with emphasis on consumer behavior and decision making. Currently his role encompasses tech and AI startups, strategic decision making and corporate strategy. He is an avid sky diver, motorcycle racer, and lover of opera. He lives in Malibu California.
Vinayak is a Senior Consultant at North Highland with 13 years of leadership and management experience mostly in the Energy, Transportation, and Retail industries. Specific areas of expertise include supply chain management, data analysis, and sustainability.
Brent is a member of the North Highland Marketing Team focusing on digital amplification. He studied at the University of Florida and is currently an MBA candidate at Georgia Tech. Brent is a Big Brother with the Big Brothers Big Sisters program. In his free time he likes to travel, adventure, and stay active.
Patricia is a retail professional and management consultant with extensive and diverse experience helping the world’s best-known retailers solve complex issues and face consumer and competitive challenges that impact merchandising, supply chain, pricing and store operations. She is an expert in addressing digital, social and brick and mortar opportunities with her clients resulting in strategic change that improves the customer experience.
Alex is a Customer Experience (CX) SME and heads up North Highland UK’s CX Practice. He has helped multi-billion pound companies in the UK and the US design new CX propositions and shape “Omni-Channel” CX programmes. He has also developed and embedded unique CX frameworks for clients to help build internal capability in this discipline. Alex has over 7 years of consulting experience and 3 years of experience within the Customer Services function of a leading UK Retailer.
Alison is a senior customer engagement and marketing strategy professional. As Life Sciences Lead for Sparks Grove, North Highland’s experience design agency, she brings over 20 years of experience helping life sciences organizations identify, implement, and sustain the capabilities that drive purposeful customer engagement and marketing excellence across the care continuum. She possesses a consistent track record of providing thought leadership to clients, guiding forward-thinking, data-driven engagement marketing programs that align with business expectations, goals, and compliance considerations. Skilled in achieving consensus in cross-functional environments, she has designed sustainable, transformative customer-centric engagement programs.
Brian Clements (Director, Sparks Grove) lives at the intersection of marketing, data, and technology, so much so that his ability to perform basic life functions eludes him.
Maria is a Managing Director in North Highland. In her current role, she leads the Media, Entertainment, and Communications Industry for the North-UK Region. Previously Maria served as President of New Ventures, which included two NH Divisions NH Data and Analytics and NH Managed Services.
Teri is a Vice President with the North Highland Company and leads the global Energy & Utility community. She has 19 years of experience in the Energy industry across Upstream, Downstream, Chemicals, and Energy Services. She has deep operational expertise, having spent most of her years “in the plant” working within the Reliability & Maintenance business function.
Pavan is an Expert Practitioner in the HR Excellence practice. She has seven years’ experience as a HR practitioner and a HR consultant and specialises in designing HR operating models and shared services.
Mark Bagin is a change and innovation manager with more than 10 years of experience working with non-profit, commercial and public sector clients helping to take them from the “old way of doing things” to success, using a blend of innovation and engagement practices to get there.
Gareth is an experienced consultant with over 12 years consulting and industry experience. He has worked with many global clients across multiple markets focusing helping them deliver transformation programmes. His experience reaches across the back office operations, including Finance, technology, commercial and HR where this businesses are looking to turn their strategies into tangible outcomes.