Joni Roylance, Global Lead for AI Readiness at North Highland, is hyper connected to the emotional world of humans and how those emotions impact everything in business. She has over ten years’ experience leading all things people-focused including employee experience design, customer experience enablement, culture definition, talent management, organizational design, and behavioral change.
Jill Jacques is the Global Financial Services Lead with North Highland. She has more than 18 years of experience in the financial services industry, in both the retail and institutional lines of business. She leads a diverse group of consultants, helping retail and institutional clients creatively solve the complex problems facing the financial services industry.
Chad is a principal consultant at North Highland and leads our Retirement community. He has 17 years of experience in the consulting and financial services industries with expertise in brokerage, institutional retirement & trust and wealth management.
Pamela is a PMO Lead at North Highland working as part of the Delivery Capability. She has experience with supporting a range of Transformation Programmes specialising in finance and change management.
As one of North Highland’s national financial services experts, Scott interacts regularly with senior banking leaders across the industry. Scott regularly assists with strategic challenges being faced by banks and credit unions, and works to apply real-world solutions to address client needs. He has over 25 years of banking experience both internationally, and across the U.S. Scott has had roles in audit, FX trading, operations, and he has served as both a retail banking executive, and as a national executive for a top-five bank. Scott is also a former college professor and a Six Sigma Process Black Belt.
Dan is CEO of North Highland. Prior to being named CEO, he served as President and Chief Operating Officer and as a Vice President heading the company’s process, strategy, and enterprise customer relationship management service areas. Dan has more than 25 years of experience in strategic planning, merger integration, organizational change, and operations management. He joined North Highland when there were only 25 employees and has been highly instrumental in the growth of the company.
Lisa is North Highland’s Global Practice Lead for Employee Experience. She has over 20 years of experience working with the world’s best brands, concentrated in employer brand strategy, employee experience design, culture and engagement.
Christopher leads the North Highland Enterprise Architecture practice in the UK. He is passionate about understanding how businesses tick and sharing that understanding in a way that promotes strategic, transparent decision making. He specialises in insightful visual representations and crafting new ways to unlock difficult problems.
Clive has forty years of experience working for Owner Operators and Engineering Procurement Contractors in the Petrochemical sector fulfilling engineering, maintenance and project management roles. His passion is helping EPCs and Owner Operators with information and data management for new and existing assets involving operational excellence, integrity management, and process safety.
Jo is a Transformation Director in our London office. She has over 20 years’ experience of working with global leaders on large scale change and transformation projects. An engineer by qualification, an early technologist and now a passionate practitioner putting people at the heart of every organisation.
Frank Kimball is an Expert Practitioner with the North Highland Company. He has over 25 years of experience in the Financial Service Industry. He has held executive leadership positions in Retail Brokerage, Asset Management, and Corporate Trust as well a senior member of Corporate Strategy. He helped create an award winning value-add program providing ERISA advice and proactive tools to help Financial and Private Client advisors at wealth management firms to grow their retirement practice. He has developed and managed infrastructures for sales organizations providing necessary tools to grow sales and retain clients. His primary focus is in Wealth Management, Compliance, Risk Management and Trust.
Jeff has over 13 years of experience in complex business transformation projects across a range of industries, including: oil & gas, computer hardware, national security, media, and healthcare. Specific areas of expertise include project management, change management, business process management, business analysis, data management and business architecture. Jeff has a successful track record of improving business operations and leading successful systems integration projects that deliver business value.
Rob has twenty years of marketing strategy and customer experience expertise. With an extensive cross-channel customer experience background, Rob specializes in helping clients expand their market presence by delivering experience-based differentiation.
Mark Resnik is an expert in security and business management with nearly two decades of practical security operations experience. He is a leader in North Highland's Information Security practice, and his experience spans a broad set of industries including financial services, energy & utilities, retail, public sector, transportation, and defense. Mark holds PMP, CISSP, and ITIL certifications and specializes in Information Security strategy and operations. He focuses on partnering with clients to design governance, risk, and compliance solutions for their business security challenges, building on his first career as a Naval Intelligence Officer.
Ben Grinnell is a Managing Director leading our Technology & Digital Service Line. Ben has been with North Highland for 12 years advising technology leaders on applying next generation IT to transform the way organisations gain speed and agility. He is a recognised thought leader and driver in the DevOps movement and its application in transforming enterprise technology.
Brendan Smith is a management consultant with North Highland and has over 23 years of consulting experience. He has been the lead architect for organizational transformation and change management engagements in industries such as oil and gas, healthcare, aerospace, and in the public sector.
Rob Hoyle leads North Highland’s Transformation Service Line in the UK. He brings 15 years’ experience working with senior stakeholders to improve the way they manage and deliver projects.
Jason Serotta is North Highland’s Media, Entertainment, and Communications thought leader, bringing 20 years of business experience with over 11 years in telecom.
Rick leads the Public Sector Health and Human Services practice area for North Highland, and has more than 20 years of experience in HHS policy, technology, and financial management. Specific areas of expertise include complex program and project management, strategy development, stakeholder engagement and communications, vendor procurement and oversight, and financial management.
Jessica has 15 years of professional experience, including 12 in the energy industry. She has expertise in complex program management, strategic planning and execution, and communications.
Sara Roberts is a Managing Director at North Highland, an executive consultant on organizational and culture transformation, and author of "Nimble, Focused, Feisty: Organizational Cultures that Win in the New Era and How to Create Them." She is a regular keynote speaker at international conferences on organizational culture, enterprise collaboration, purpose-led organizations, innovation, and transformation. Her core specialty is helping Fortune 500, high-growth, and big brand organizations and causes to drive cultures of purpose, customer centricity, innovation, and collaboration through creating engaging experiences for employees and customers.
Jason has over seven years of experience driving systems transformation and enterprise data management consulting projects, primarily in the medical device industry. His analytics work has included customer attrition profiling, quantitative analysis of social networks, predictive pricing optimization, and development of a novel algorithm for vehicle fleet routing.
Dwight Specht, VP and Data & Analytics Lead at North Highland, focuses on delivering customer and marketing intelligence solutions that help clients more closely connect with, drive higher quality experiences for, and predict the behavior of, their customers. Passionate about the business value of advanced analytics and BI technologies, the data and analytics team is highly experienced at data strategy, governance, master data management, business intelligence deployment, visualization and predictive modeling.
Mindy leads North Highland's People & Change capability. She has over 30 years of experience helping organizations realize their business objectives through people practices. Mindy has deep expertise in leadership alignment, organizational change management, technology implementations and other practices that drive transformational change.
Linda Wolfgram is a Master Practitioner at the North Highland Company. Linda has a diverse and unique background with experience in strategic financial services consulting, global consulting and over two decades of financial services industry experience and expertise.
Christina has 15 years of experience in Upstream Oil & Gas and Technology products. Specific areas of expertise include business process design and improvement, project management, operational reliability and maintenance, data governance and organizational change management.
Jennifer Merritt is North Highland's Global Retail Lead, serving as Account Executive for key retail clients and leading the firm's retail and consumer packaged goods industry community. She and her teams drive consulting engagements and pursuits in the areas of Customer Experience, Performance Improvement, Transformation, and Technology & Digital.
Harsimar Jhittay is a management consultant at North Highland. Harsimar was a clinical doctor in the NHS and subsequently worked in operational improvement before joining our team. With his diverse background Harsimar brings a fresh perspective and new ideas to North Highland.
Paul has 20+ years of experience in web, mobile, print, strategy, marketing, branding and technology—from sales to strategy to execution. He ensures technology helps organizations connect internally or externally. He has worked with business and technology in the academic, nonprofit, manufacturing, retail, finance, telecommunications and hospitality industries, and has created online solutions including extranets, intranets, and websites and integrations.
Sebastian is a Senior Consultant with North Highland. He has nine years of experience in marketing strategy and project management in Technology Products, Retail, Oil and Gas, and Non-profit sectors. Specific areas of expertise include growth strategies, product management, customer experience, channel strategy, and program management.
Sarang is a Management Consultant with North Highland, experienced in driving strategy, operations improvement, and financial solution initiatives. His areas of expertise include business analysis/strategy, risk advisory, and project management. Sarang has led engagements in the financial services, insurance, media & entertainment, healthcare, and technology space.
Ellen Griffith is the Global Head of North Highland's HCM and Finance software advisory services. She has over 25 years of experience in operational excellence, including both accounting/finance and supply chain transformations. Her expertise encompasses an extensive background in system selection and implementation of cloud and on premise financial systems, back office transformation, close improvement, controllership, and mergers and acquisitions. Her education includes a Bachelor of Arts degree in Accounting, a CMA certification, an MBA concentrating in Finance, and a CPIM certification.
Stephen is a consultant at North Highland with 18 years of experience in the agency world creating and deploying advanced analytical solutions across a variety of industries. Specific areas of expertise include predictive modeling to support the entire lifecycle (acquisition, cross-sell, retention), customer segmentation creation, and design of experiments (A/B and multivariate testing methodologies) to inform relevant CX strategies. As a former college instructor, Stephen combines his quantitative acumen with his ability to effectively communicate advanced analytics to both colleagues and clients
Leon Colder is a Manager with North Highland’s National Healthcare practice. He has eight years of experience in technology implementation, program and project management, process flow mapping, clinical training, communication strategy, reimbursement quantification and EMR interface strategy.
David Fisher is a Change Management Expert Practitioner in the Portland office. He has 9 years of experience in change management in the public sector, retail, utilities, and natural resources. David has worked in the U.S. Senate, lived in far-flung places like Alaska and Germany, earned a Master of Divinity degree, and chases three kids under five in his spare time.
Tina Ehrig is the global lead for North Highland’s Strategy team and Performance Improvement service line with over 20 years of experience in consulting. Prior to joining North Highland, Tina was a Partner in Accenture’s Business and IT Strategy practices. Tina specializes in helping clients achieve higher performance through growth initiatives, operational excellence work, and transformation efforts.
Tim Jaques is a principal at North Highland, focused on Public Sector. Tim is a Program and Project Management professional with twenty years of consulting and management experience who has architected solutions that integrate people, process, technology, and organizational culture. Tim recently co-authored a global project, program and portfolio management competency standard, the Individual Competency Baseline v4.0. He has also published two books on US Federal government project management practices; co-authored the New York State Project Management Guidebook, versions 1 and 2, and written numerous articles on project management, organizational change and related topics. Tim regularly speaks on these and other topics.
Catherine leads the Professionalising Organizations practice at North Highland UK. She is passionate about creating and embedding effective Organization Designs, Operating Frameworks, competencies and career paths, that work in today’s digital world. Catherine supports clients in achieving meaningful agile transformations driven by strategy and taking a people-centered approach. She has significant experience across industries, extensively within retail and financial services.
Nancy has more than 28 years of management consulting experience. Her consulting experience includes large program and project management experience across many industries, including healthcare, retail, and hospitality. Specific program experience includes process improvement, program management office creation and execution, and vendor selection and implementation.
Troy has over 20 years of consulting and industry experience, specializing in information technology, strategic planning and execution, facilitation, process improvement, business operations, web content management, and project management. He has worked across many industries with a focus on hospitality, entertainment, energy, telecommunications, and publishing. Troy is an active member of the Orlando community; he has served in board positions for the myregion.org arm of the Central Florida Partnership and is actively engaged with Florida Citrus Sports. Prior to joining North Highland, Troy was with Progress Energy where he led large electrical substation and transmission line projects. Troy also has consulting experience with Perficient, Aon Hewitt, and PricewaterhouseCoopers, where he led large scale software implementations for several Fortune 500 clients. Troy has a BS in Management Information Systems and Finance from The Florida State University and an MBA from the University of Florida.
Katherine works with executive management and project teams to improve organization processes for safety and reliability, reduce capital program and business process risks, and resolve program/ project crisis and disputes in the energy industries. Supporting owners, contractors, engineers, their legal counsel and sureties, she has led assessment and improvement organization and project programs, enhanced project execution, coalesced conflicting parties, and participated in the settlement/litigation of business and project disputes ranging from $1 million to multi-billion dollars.
Laura has 10 years of experience in Oil & Gas, and Technology Products. Specific areas of expertise include business process design and improvement, business planning, project management, training design & implementation and organizational change management.
Owen leads the Digital Transformation offering at North Highland. He’s a pragmatic digital enthusiast, and passionate about building better businesses.
Drew is the Digital Marketing Manager at North Highland. He brings over seven years of experience working on both the agency and client-side marketing strategy.
Greg focuses on preparing and equipping senior leaders and project teams, across industries, with the strategies and tools to navigate large-scale organizational changes and workforce transformations. Greg’s specific areas of expertise include communication strategy, stakeholder adoption, project management, training strategy development and implementation, organization development and process redesign.
Charlie Morn is a Senior Data Analyst at North Highland. He loves applying math and computing to all sorts of problems ranging from energy and utilities or retail performance improvement to building a better college football ranking system.
Karla successfully counsels clients on complex organizational and transaction-based transformation projects across a range of industries, including: oil & gas, renewable energy, utilities, defense, intelligence, and non-profit. Her specific areas of expertise include project management, change management, strategic planning and communications, and human capital planning and analysis. Karla has a successful track record of shortening the time between organizational investment and return by designing and driving strategies to speed and improve employee adoption.
David is a management consultant with North Highland. He has over 8 years of experience in operations, capability improvement and sales effectiveness in the oil and gas, aviation and construction industries. Specific areas of expertise include strategy development, business analysis, master data management and business process improvement/implementation.
Peter is a Master Practitioner at North Highland who has 15 years consulting experience with a demonstrated track record of delivery across the program life cycle — transforming public sector procurement and IT organizations in the U.S. and UK. He has a keen interest in enabling better alignment between public sector organizations and their internal and external customers, through the use of digital enablement.
Andrew is a consultant at North Highland and joined after studying at the London School of Economics. Andrew has worked across a number of Public Sector and Telecommunications clients, specialising in CX.
Chris has 25 years of experience in the transportation industry, working with the rail, transit, state and federal government, private industry, and international banks. Specific areas of his expertise include strategy development, project management, market analysis, financial planning, public policy, and international business and trade.
Michael holds a BA is Psychology and an MBA from Queen’s University. He has developed cognitive systems with emphasis on consumer behavior and decision making. Currently his role encompasses tech and AI startups, strategic decision making and corporate strategy. He is an avid sky diver, motorcycle racer, and lover of opera. He lives in Malibu California.
Claire is a change management specialist in North Highland’s London office. She is passionate about driving engaging, people-centric change using best practice application.
Roman is a payor-focused Strategy Principal specializing in Customer Centered Strategy and Transformation, including Digital. He leverages his deep payor and cross-industry experience to bring innovative strategies to acquire and retain customers in a rapidly evolving, consumer-driven healthcare market.
Pete is a Master Practitioner at North Highland and has 27 years of experience in the Home Improvement, Life Sciences and Consumer Packaged Goods industries. Specific areas of expertise include proven experience in Organization Change Management, Project Management, and Operating Model Transformation projects, engaging stakeholders and fostering consensus to achieve business goals.
Vivek Behl is an Expert Practitioner based in London, who specialises in Data & Analytics. Vivek has 14 years of expertise in in Technical and Solutions Architecture and has worked in Media, Retail, Financial Services, Telecoms, and Public Sector.
Dave is a Principal with North Highland. He has 22 years of experience in driving results and mission performance through multifaceted and cutting edge human capital initiatives. His consulting and client experience spans global, commercial, public and private sector organizations; leading and delivering workforce planning, talent management, and human capital strategy across multiple industries. Dave is certified in IT Service Management (ITIL), certified Global Professional in Human Resources (GPHR), certified Human Capital Strategist (HCS), certified in Strategic Workforce Planning (SWP), and holds a B.A in Communications and an M.S in Computer Information Systems
Dan Kopp is a Director in the Data & Analytics capability at North Highland. He has over 15 years of experience delivering end-to-end BI and data integration solutions to clients in the areas of sales, accounting, customer care, marketing, and operations. Dan specializes in Engagement Management, Project Delivery, and Technical Leadership for the areas of Data Warehousing, Business Intelligence, Information Management, System Integrations, and Data Architecture.
John Nemeth is a seasoned Senior Manager / Expert Practitioner with North Highland, possessing more than 17 years of experience in the areas of complex program and project management, organizational change management (OCM), human capital management (HCM), infrastructure, business process design, improvement and execution, regulatory compliance and large-scale technology implementation. John has deep experience in leading cross-functional, transformational projects in multiple industries with emphasis in Financial Services and Healthcare.
Michael McKay is a Management Consultant with North Highland. He has an MBA from Georgia Institute of Technology and has 2 years of experience within the Telecoms industry with deep expertise in Process and working at the Business-Technology interface. His skills include Program and Project Management, Process Improvement, and Product Development.
As North Highland’s Managing Director and President, Alex leads the firm’s client-facing strategy and sales and demand generation activities, including go-to-market strategies. His approach, both within the firm and with clients, transforms organizational and operational processes in ways that support new ways of working, greater enterprise agility and cultures rooted in collaboration and co-creation. He has spent the last 25 years helping organizations adapt customer and employee engagement strategies to leverage digital platforms, transforming their technology, infrastructure, operating and organizational models to meet future business needs.
Jon Stroble is a Senior Consultant with the North Highland Company. He has 10+ years of experience in public sector, government relations, communications and organizational development. Specific areas of expertise include strategy development, business process/organizational design, organizational management, organizational alignment/effectiveness, program management, best practices/benchmarking, medical marijuana program implementation and strategic communications.
Marisa Lohrman is a Consultant at North Highland. She is an experienced leader in organizational development, change management, process alignment and project management. She holds a Master’s Degree from West Chester University in the area of Industrial / Organizational Psychology and enjoys spending time with her wonderful husband, Adam and loveable dog, Mazie.
Cliff Stephens specializes in client management, engagement management, business intelligence, and information management with experience in retail and consumer products, travel & leisure, and telecommunications. Specific areas of expertise include design, architecting and development of BI solutions through Tableau, Teradata, and SQL tools.
Tom Brim is the Energy & Utilities Community Lead for North Highland with 20 years of leadership, management, and consulting experience. He has lead complex initiatives for group unit leads/chief operating officers at large organizations to support the execution of strategies. His expertise rests mainly on the energy industry, specifically electrical utilities, and emerging trends for the past 9+ years with a focus on distributed energy resources.
Ollie is part of the Customer Experience team in the UK and has worked on CX projects across a number of industries including retail, telecommunications and financial services.
Tyler Brownfield is a consultant with North Highland’s Data and Analytics capability focusing on data analysis, visualization, and leveraging cloud architectures. He has 7 years of experience creating data-driven solutions in the areas of retail, financial services, and media & communications.
Andrew has nearly twenty years of experience in industry and as a business consultant. He has undertaken a wide range of assignments across a variety of industry sectors including Life Sciences, Consumer Goods, Telecommunications, Government, Utilities, and Leisure. Andrew is a board member of Cordence Worldwide, a global partnership of consulting firms.
Leighanne is an Expert Practitioner at North Highland. She is an achievement-oriented leader with diverse and progressive healthcare and public sector management experience. She has served a broad range of healthcare clients including integrated health systems, large managed care commercial health plans, Medicaid and Medicare health plans, hospitals, physician groups, and academic medical centers. Leighanne has deep domain expertise in implementing system solutions to support enterprise transformation initiatives and mastery knowledge of disciplines spanning the system development life cycle. She holds an MBA with a concentration in healthcare, and is also a Veteran of the United States Navy.
Scott McGinnis is a Healthcare Strategy Principal leading North Highland’s Specialty Pharmacy practice. He is responsible for managing consulting engagements with our Health System clients focused on developing and building out comprehensive, high quality specialty pharmacy services.
Prasanthi is a Business Analyst with nearly 8 years of experience in Data warehousing and Data Analytics with a heavy bias towards BI tools such as Tableau, Google Cloud Big Query and Informatica (9.1). Specific areas of expertise include requirement gathering, providing BI solutions and developing visualizations through tableau to deliver projects that drive insights to business executives. Prasanthi ‘s areas of focus have been building automated data visualization solutions using Tableau, Big Query, SQL, Informatica, Teradata and other tools.
Tom is a Consultant at North Highland in Financial Services, with expertise in legislative-driven transformation. Tom has worked developing complex financial models to support large transformation programmes and making communication of large data sets accessible to stakeholders. He has also focused on designing processes and governance routines to make business units more effective.
Tracy McCarthy is an Expert Practitioner with North Highland with a 20+ year track record of healthcare business and IT consultancy and delivery. She has served both the provider and payor segments on Revenue Cycle, Clinical, and Operational initiatives. She has specialty expertise assisting clients with business challenges by identifying underlying issues, determining solutions, leveraging technology, and driving resolution to achieve quantifiable results. For more information, contact Tracy at firstname.lastname@example.org or go online to www.northhighland.com.
Kirsty is a Senior Consultant at North Highland in London. She has delivered change management projects across Australia and in the UK. She has worked across a range of sectors in planning, executing and leading the change activities as well as building internal change capability with national teams and within global programs.
Al has over 16 years of experience specializing in complex project management, system implementation management, and process improvement. Specific areas of expertise include managing the implementation of software solutions; business and IT process analysis, documentation, and improvement; security risk assessments, business continuity planning; and business strategy.
Michael Binns is a Senior Consultant at North Highland. He has five years of experience in the transportation, public sector, and healthcare industries. Specific areas of his expertise include project management, change management, process improvement, HR strategy, data and analytics, report writing, and topical research.
James is a Consultant at North Highland and co-leads the Legislative-Driven Transformation practice area. He works specifically in Financial Services, where he has managed challenging business, regulatory and data & analytics projects internationally. He is also building expertise in project management and data analytics & visualisation to transform ways of working, improve process efficiency and embed sustainable change. James is also a member of the Financial Services portfolio group, supporting skills development and industry insight.
Chris is a Principal in North Highland’s Atlanta office and leads the Firm’s Payments & FinTech industry sector. He has 20 years of experience as a consultant, executive and attorney, mostly in the financial technology and payments industries. Chris has worked with many of the largest payment processors in the U.S., as well as card issuers and providers of digital banking, bill payment, and various other software and hardware solutions. He has assisted clients to improve their customer experience, develop branding strategies, integrate acquisitions, improve operational and risk management processes, and develop new products.
Greg is an expert practitioner at North Highland specializing in electric utilities. He has a broad background in electric utility distribution operations with over 14 years of experience in engineering, operations, emergency preparedness, resource management and investment management. His areas of expertise include business process development/refinement, requirement documentation and project execution. Prior to joining North Highland, Greg was a Senior Manager in one of the Top Five U.S. utilities and U.S. Army officer.
Alissa is a consultant with the North Highland Company specializing in the Retail and Consumer Goods industry. She has worked with some of leading retailers in North and South America focusing primarily in the areas of merchandising, planning, and supply chain. Her project experience includes strategy, customer and employee experience, process improvement, program management and organizational change. She has worked for a variety of retailers in segments including department stores, discount specialty, grocery, and luxury apparel.
Lauren has over thirteen years of experience in Finance Excellence and Performance Improvement with experience in system selections and large scale implementations. Specific areas of expertise include complex ERP implementations across various systems, whole-organization program management, and operational process analysis, design and execution.
Chloe McDonald is a change management specialist in North Highland’s London office. She’s spent the last 3 years helping UK government departments develop change and communication strategies with the specific aim of kicking old habits and instilling new behaviours. She recently presented her approach to behavioural change at the annual ACMP Change Management Conference in March.
Tina is the Florida Government Health and Human Services Client Lead with the North Highland Company in the Tallahassee office. She has 23 years of experience in social services which includes knowledge of programs (TANF, SNAP, and Medicaid), operations, performance improvement, and human resource management. Prior to consulting, Tina worked with the Florida Department of Children and Families.
Tom is a Management Consultant at North Highland and is a member of the London office’s Brexit working group, focusing on developments that could impact the Retail Industry
Leigh is a futurist, innovator and strategist. She leads the Futures practice and team of strategists at Sparks Grove specializing in futures, brand and experience design strategy. They envision and create meaningful human experiences and breakthrough business strategies. Leigh has over 20 years experience in the areas of brand and experience strategy, customer insight and innovation for many leading global brands across CPG & Retail, Financial Services, Hospitality, Media & Entertainment, Oil & Gas, Public Sector and more. This includes future visioning, ideation facilitation and design research for these leading brands plus extensive market research (both quantitative and qualitative) resulting in many new concepts, brand experiences and strategies.
Kevin Zobel is a Master Practitioner at North Highland. He has over a decade of experience in talent management, organizational development, workforce transformation, organizational design, change management and project management. Kevin successfully partners with large organizations across industries and sectors to implement complex and innovative HR and people strategies that drive organizational objectives.
Jayson is an experienced Management Consultant and Retail Performance Improvement Expert with North Highland. He has an MBA from the Georgia Institute of Technology with deep experience leading large strategic initiatives relating to process rationalization, performance optimization and financial analysis. His specific areas of expertise include Process Design, Strategic Roadmap Development and Organizational Alignment and Implementation.
Shannon has 15 years of experience designing and implementing new programs, with emphasis on the associated change management required for success. With a diverse industry background, Shannon specializes in helping clients create new platforms, drive change, creatively solve business problems, and implement effectively.
Stephanie is an Analyst in North Highland’s London office, she joined after working at a boutique strategy consultancy. She has worked across a variety of clients in the retail, beverage and technology industries.
Mario Merlano is a North Highland Leader in Delivery and Managed Service offerings. Mario has a MBA from Rollins College and has degrees from Eastern Illinois University and Villanova focusing on technology and business. He has given speeches on Leadership around the world; sharing insights on his “Leadership Journey”. Mario continues to work with delivery teams across the company to drive results and win new business.
David is a Master Practitioner at North Highland. He has over 30 years of experience in all aspects of management and technical leadership of large, complex projects and operations management. Specific areas of expertise include complex project management, business process design and improvement, IT systems procurement, strategy development, and contact center design.
Elliot Hunter is a Change Manager at North Highland who has led People, Business & Digital Transformation programmes for blue-chip clients and UK government departments in the public, media, retail, energy & utilities, health, and global logistics sectors. He is passionate about leadership development and coaching.
Michael Han has more than 20 years of experience in performance improvement, corporate restructuring and digital transformation. He combines his experience providing interim management for clients in various functional areas with analytics and strategic business thinking to identify opportunities, achieve operational excellence and drive value to the bottom line.
Nelson Ho is a manager with North Highland’s Retail and CPG practice. Nelson has more than eight years of experience and expertise in end-to-end supply chain and sourcing transformation, cost transformation, merchandising, and significant implementation experience. Areas of industry experience include commodity and program management, make/buy strategy, supplier negotiations, logistics and process improvement. Nelson has served various clients, including specialty retailers, discount retailers, big box leaders and wholesalers.
Daniel Dixon is a manager with North Highland. He has seven years of experience in the defense and healthcare industries. Specific areas of expertise include: engineering/technical project and program management, strategic planning, hospital operations improvement, change management, data analytics, provider network assessment and development, and hospital-physician alignment.
Sanjay Pathak is a Master Practitioner at North Highland. He has over 20 years of experience in cloud computing, mobile computing, machine learning, enterprise architecture, master data management, IT management, customer experience, and process improvement, Six Sigma, emerging technologies, technology evaluation, and application development.
Jonathan is a manager with Sparks Grove. He has five years of experience providing professional services to organizations and companies in financial services, retail, oil & gas, and the public sector. He has expertise in service design, customer research, and insights. His recent work has focused on hybrid (digital + human supported) customer journeys and the delivery of seamless experiences.
Troy is a Master Practitioner with the North Highland Company. He combines strategic, business, and technology skills with a 17-year track record of successful consultancy and delivery with medical and behavioral healthcare providers, payers, and vendors.
Katherine is a Senior Consultant with North Highland. She has seven years of industry management experience in digital operations. Specific areas of expertise include project management, team process design, digital marketing strategy, customer experience design, client services, and technical support.
Jason is an Expert Practitioner at North Highland Consulting with 12 years of professional experience delivering complex projects in the energy sector ranging from business transformation to large scale construction ($200M). His involvement in the industry has spanned numerous areas including generation, transmission, distribution and environmental compliance. His strengths include program and project management, change management, strategy development and root cause analysis. Jason holds a P.E. license, is PMP and Prosci Change Management certified and has a Bachelor of Mechanical Engineering Degree from Lafayette College.
Shanil has more than 14 years of experience in consulting and has worked with multiple Fortune 500 companies. His capabilities span across a wide range of initiatives, including lean process improvement, strategy and operations planning, organization design, merger integration and managing business process and IT components of Governance, Risk & Compliance (GRC)- related programs.
Annie is an Expert Practitioner at North Highland. She has over eleven years of consulting experience across multiple industries. Areas of her expertise include innovation, business processes design, and system implementation. In all her projects, Annie brings project and change management expertise to her clients. She holds a Prosci change management certification.
Brent is a member of the North Highland Marketing Team focusing on digital amplification. He studied at the University of Florida and is currently an MBA candidate at Georgia Tech. Brent is a Big Brother with the Big Brothers Big Sisters program. In his free time he likes to travel, adventure, and stay active.
Bryan is a Manager with North Highland. His experience is in IT consulting and operations management. Specific areas of his expertise include strategy, project management, change management, operations management, SAP, process optimization, data analysis, supply chain management, training, and performance management.
Jack is a Product and Innovation Lead at Sparks Grove’s London and New York offices. He previously worked as a strategy consultant, launched and mentored multiple startups and is passionate about identifying and leading opportunities where technology can drive positive disruption. Jack is the founder of NH’s Voyc.
Toby has over 20 years of experience driving strategic change, growth and improvement programs, focusing on the retail and consumer products industries. His passion is ensuring that the customer and shopper remain at the center of all strategic and operational decisions.
Jonathan Wetherbee is a Senior Consultant on North Highland’s strategy team and specializes in helping high-growth organizations develop and deliver on business strategies.
Scott is a Senior Technical Director/Architect with more than 25 years of professional experience in the IT field. He has worked with a wide range of industries and clients, from startups to large enterprise Fortune 15 clients, and most recently has been focused on delivering high-fidelity, end-user experiences.
Chris is a Consultant at North Highland. He brings a results-driven, proactive approach to stakeholder management. His core expertise includes strategy and digital delivery in the travel & transportation and media industries. Chris focuses on leveraging trends in technology and retail to create actionable strategies that maximize benefits for both businesses and customers.
Clare is a Manager at North Highland with a breadth of experience across Digital Transformation, Change Management and Program Delivery. She is a key member of the Technology and Digital service line and is passionate about transforming organizations through people, as well as technology.
Sal Saad has more than 13 years of experience guiding organizations through strategic development and operational excellence in complex and evolving environments. His primary industry experience includes Energy, Manufacturing, Retail, and Healthcare. Sal specializes in finance transformation and modernization. Specific areas of expertise include strategic planning, performance improvement, merger and acquisitions, and project management.
Alex is a management consultant with experience in the Financial Services and Public Sector space. He has helped clients respond to global regulations by implementing programmes to deliver technology, process and people changes. Alex is passionate about helping businesses respond to public policy and supporting them with large transformation initiatives.
Warren is an experienced Management Consultant and Retail Supply Chain Expert with North Highland. He has an engineering degree from Georgia Institute of Technology with deep experience leading large strategic initiatives relating to process globalization, flow optimization and financial analysis. His specific areas of expertise include Speed-to-Customer, Global Supply Chain and Sourcing process improvement and Product Development design and implementation.
Karen is a consultant with the North Highland Company. She has 10 years of combined experience in consulting and industry across a variety of industries. She is most excited about creating solutions that allow businesses to benefit from employee talent, while simultaneously supporting employees’ career aspirations. Specific areas of expertise include program development, talent management, coaching, leadership development and organization design.
Rebecca is a Marketing Specialist at North Highland.
Kristen is a consultant with North Highland. She has more than 7 years of experience in managing organizational change for large-scale transformations, technology implementations, and master data management initiatives. Specific areas of expertise include strategic change management and communications, training design, development and delivery, employee engagement, and talent strategy.
Bill Addison is a Senior Business Architect in the Data & Analytics team at North Highland. He has 20 years of consulting experience across a variety of industries, with specific areas of expertise including project management, analysis and design of business intelligence solutions and ERP solution design and configuration. Combining a functional accounting background with technology skills, he is adept at playing a liaison role between the business and information technology organizations to deliver successful solutions.
Jody brings 18 years of management consulting experience and 21 years of overall complex Program and Project Management experience in the financial services, telecommunications, and energy and utility industries to North Highland. Jody has created and implemented project, program, and PMO structures across multiple methodologies to best benefit organizational success and has a focus on understanding how dynamic leadership in the transformation of an organization through PM practices, methodologies, and leadership can help shape how business is done across all enterprises and industries.
Arlyne Aranda is a People & Change practitioner with over 18 years of experience leading culture, change and transformation initiatives for various clients and industries across the public, private and non-profit sectors. Arlyne specializes in helping complex organizations transition from legacy environments towards their optimal operational potential, leveraging her specific expertise in stakeholder adoption, strategic communications and learning strategy.
Eric is a management consultant with North Highland and has experience in customer analytics, program management, process improvement, and design spanning across the retail and consumer products industries.
Michael Hill is a Principal at North Highland. He has over 24 years of experience helping clients gain more value from their internal or outsourced IT organizations. Specific areas of expertise include IT Business enablement, IT functional strategy, IT business planning, and IT investment planning and business alignment. He has experience working across multiple sectors including financial services, manufacturing, distribution and warehousing, transportation, and telecommunications.
Andrea is a Master Practitioner and Coach with more than 20 years of experience in coaching and change management. As a leader in North Highland’s People-Centered Change practice and a leadership coach trained in the neuroscience-based Results Coaching System, she also champions North Highland's Leadership Development team, working with clients to help develop and implement new strategies to uncover and capture maximum value from themselves and their teams.
Patricia is a retail professional and management consultant with extensive and diverse experience helping the world’s best-known retailers solve complex issues and face consumer and competitive challenges that impact merchandising, supply chain, pricing and store operations. She is an expert in addressing digital, social and brick and mortar opportunities with her clients resulting in strategic change that improves the customer experience.
Isaac Feiner is a rising senior at Emory’s Goizueta Business School and a Summer Intern in North Highland’s Marketing Department. He hopes to continue his work in the consulting world following this summer.
Jonathan is an Expert Practitioner at North Highland, with over 14 years of consulting experience in leading cross-functional due diligence teams, managing senior client relationships, as well as coaching and developing high-performing team members in the Financial Services industry. Bolstered by deep payments expertise, he works at the forefront of transformational change in the FinTech movement.
Sandy is a Vice President at North Highland. She brings over 19 years of commercial pharmaceutical industry experience, including 12 years of senior leadership in sales, account management, and operations. Sandy has focused on understanding of the evolving U.S. pharmaceutical and biopharmaceutical marketplace across a broad range of functional and therapeutic areas. Sandy has been honored by the Healthcare Businesswomen's Association with their "Rising Star" award, and has also been named as one of "68 Outstanding Women in the Healthcare Industry" by PharmaVoice.
Maria is a Managing Director in North Highland. In her current role, she leads the Media, Entertainment, and Communications Industry for the North-UK Region. Previously Maria served as President of New Ventures, which included two NH Divisions NH Data and Analytics and NH Managed Services.
Pavan is an Expert Practitioner in the HR Excellence practice. She has seven years’ experience as a HR practitioner and a HR consultant and specialises in designing HR operating models and shared services.
Teri is a Vice President with the North Highland Company and leads the global Energy & Utility community. She has 19 years of experience in the Energy industry across Upstream, Downstream, Chemicals, and Energy Services. She has deep operational expertise, having spent most of her years “in the plant” working within the Reliability & Maintenance business function.
Gareth is an experienced consultant with over 12 years consulting and industry experience. He has worked with many global clients across multiple markets focusing helping them deliver transformation programmes. His experience reaches across the back office operations, including Finance, technology, commercial and HR where this businesses are looking to turn their strategies into tangible outcomes.
Brian Clements (Director, Sparks Grove) lives at the intersection of marketing, data, and technology, so much so that his ability to perform basic life functions eludes him.